Orders
In order to buy at www.weindiele.com you need to create your own account.

Weindiele will confirm the receiving of your order by an e-mail including a detailed summary of ordered items, amount and method of payment, shipping costs etc.
Please notify any errors by sending an e-mail to info@winestore.bz.it.

The availability of any product is always shown on the corresponding web-page. Should a product not be available, you'll be notified per E-mail or telephone and may choose:

  • to cancel your current order, prepaid money will be returned
  • to change the unavailable product with a similar one (Winestore srl will suggest another one according to availability)
  • to wait for backorder (waiting period will be communicated)

Prices
All prices are stated in Euros and include VAT.
We do accept only payments in Euros.
Prices are subject to change without notice. In any case the valid prices are those published at the moment of order.

Delivery area
Currently we ship to the following countries:

  • Italy
  • Germany
  • Austria
  • Belgium
  • Denmark
  • France
  • Greece
  • United Kingdom
  • Ireland
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Sweden
  • Slovakia
  • Slovenia
  • Spain
  • Czech Republic
  • Hungary

Orders can be made from every country in the world, whereby deliveries are only shipped to the above countries.

Shipping costs
For the shipment of the goods to the different countries, we account the following shipping costs:

· Italy, Germany and Austria up to 18 bottles (0,75 lt) € 15.00 (incl. VAT).
Above 18 bottles (0,75 lt) 30,00 € (incl. VAT).

· Belgium, Luxembourg und Netherlands up to 18 bottles (0,75 lt) 35,00 € (incl. VAT).

· Denmark up to 18 bottles (0,75 lt) 35,00 € (incl. VAT).

· France up to 18 bottles (0,75 lt) 45,00 € (incl. VAT).

· Greece up to 18 bottles (0,75 lt) 74,00 € (incl. VAT).

· United Kingdom up to 18 bottles (0,75 lt) 43,00 € (incl. VAT).

· Ireland up to 18 bottles (0,75 lt) 86,00 € (incl. VAT).

· Poland up to 18 bottles (0,75 lt) 47,00 € (incl. VAT).

· Portugal and Sweden up to 18 bottles (0,75 lt) 55,00 € (incl. VAT).

· Slovenia up to 18 bottles (0,75 lt) 43,00 € (incl. VAT).

· Spain up to 18 bottles (0,75 lt) 53,00 € (incl. VAT).

· Czech Republic, Slovakia und Hungary bis 18 Flaschen (0,75 lt) 49,00 € (incl. VAT).

For major quantities or special transports please send us an email to info@winestore.bz.it.

Shipping days are Wednesday and Friday.

No shipment
Spirits can not be shipped outside Italy, on the basis of decree 504.

Sparkling wines can not be shipped to Germany.

Also bottles with a filling quantity greater or equal 1,5 liter can not be shipped.

Right of withdrawal
For any reason and without penalties, you have the right to withdraw your order within 10 working days starting from the date of receipt of goods.
You just have to send a registered letter which can be pre-announced per e-mail.

In any case it have to be confirmed by a registered letter within 48h.

CONDITIONS

  • All goods have to be returned within 30 working days (on receipt of goods).
  • Customer is liable for return postage costs.
  • We do accept only unused and integral goods. The right of withdrawal cannot be applied on just a part of the product.
  • The product have to be in good conditions, complete and wrapped into the original packaging including accessories or documentation.

 
Our business customers, those who pay with VAT do not have any right of withdrawal.

If these conditions exist we will refund your money within 30 days from receipt of the goods.

In case the conditions or part of them do not subsist, Weindiele can decline the right of withdrawal.
The customer does still have the chance, at his own expense, to get the returned good back.

Disputes
In case of dispute between Weindiele and customers, we ensure our complete availability for an extra-judicial settlement.

“Risolvionline” is a service provided by the Milan Mediation Chamber, that allows commercial disputes to be efficiently resolved by simply logging on to the website www.risolvionline.com. The conciliation of an impartial and professional mediator is also guaranteed.

Customer's age
We do not provide alcoholic beverages to persons under 18 years of age.

Partner
In order to guarantee a smooth shipment, our logistic-partners are only worldwide, reliable leading companies.

Legal responsability
We are not responsible for the wine's quality. Wines with defective wine stopper are not going to be changed.
In the case of faulty or even broken products, please immediately contact your carrier. In case we have totally sold out a year, we reserve the right to deliver the following year, but only if it is equivalent in price.